Shipping & Delivery Policy

Last updated: 24 October 2026

At Uniloj, we aim to make shopping for your home simple, convenient and enjoyable. This policy explains how we process, ship and deliver orders placed through our online store.

1. Where We Deliver

Uniloj focuses on customers in the United Kingdom. Delivery availability may vary by product and destination. Any applicable restrictions will be communicated before you complete your purchase.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been authorised.

Business days are Monday to Friday, excluding public holidays.

Processing may take longer during busy periods, promotional events or unforeseen circumstances. If a significant delay occurs, we will make reasonable efforts to keep you informed.

You will receive an order confirmation after placing your order and, where available, a dispatch confirmation with tracking information.

3. Estimated Delivery Times

For orders delivered within the United Kingdom, our estimated total delivery time is 7–20 business days from the date your order is placed. This estimate includes order processing and shipping.

Delivery times are estimates rather than guaranteed dates. Actual delivery may vary depending on product availability, the fulfilment location, the delivery carrier and circumstances outside our reasonable control.

If a different delivery estimate is displayed on a product page or at checkout, please refer to that estimate for the relevant item.

We will deliver your order within the agreed timeframe or otherwise comply with the delivery requirements and remedies provided by applicable consumer law.

4. Free Shipping

Free standard shipping is available on eligible orders delivered within the United Kingdom.

No standard shipping fee will be charged for eligible orders. Any optional paid delivery services or other applicable charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Where tracking is available, we will email your tracking details after dispatch.

Please allow a few business days for tracking information to appear or update.

If your tracking information has not updated for an extended period, contact us at sac@uniloj.com and include your order number.

6. Multiple Shipments

Some products may be fulfilled by different suppliers or dispatched from different locations. As a result, items purchased together may arrive in separate parcels.

Where available, we will provide separate tracking details. You will not be charged an undisclosed additional delivery fee because your order is split into multiple shipments.

7. Incorrect Delivery Information

Please ensure that your delivery address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible at sac@uniloj.com. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

We will make reasonable efforts to help resolve delivery issues. Your statutory rights remain unaffected.

8. Delayed, Missing or Damaged Orders

If your order has not arrived within the estimated delivery period, contact us at sac@uniloj.com so that we can investigate.

If an item arrives damaged, defective or incorrect, please contact us with your order number and, where possible, photographs showing the issue.

Uniloj remains responsible for resolving delivery issues in accordance with applicable consumer law. You will not be required to resolve a delivery problem solely with our supplier or delivery carrier.

If delivery is delayed beyond the agreed timeframe, your statutory rights and any applicable remedies will apply.

9. Customs, Duties and Taxes

For UK deliveries, applicable taxes and any other charges will be handled in accordance with the arrangements disclosed at checkout and applicable law.

If an item is dispatched internationally, customs procedures or import charges may apply depending on the fulfilment arrangements. We will provide relevant information about additional charges where required.

We will not describe an order as duty-paid or tax-inclusive unless the applicable arrangements support that description.

10. Contact Us

For questions about shipping or delivery, please contact:

Store: Uniloj
Email: sac@uniloj.com

Thank you for shopping with Uniloj.