Returns & Refunds Policy

Last updated: 24 October 2026

At Uniloj, we want you to feel confident when shopping for your home. This policy explains how to cancel an order, return a product, request a replacement or obtain a refund.

Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded or limited under UK law.

1. Your Right to Cancel an Online Order

Under UK consumer law, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason.

If your order contains multiple items delivered separately, the cancellation period generally begins when you receive the last item.

To exercise this right, email sac@uniloj.com within the applicable cancellation period and provide:

• Your name.

• Your order number.

• The item or items you wish to return.

• A clear statement that you wish to cancel your purchase.

You do not need to provide a reason.

After notifying us of your cancellation, you generally have a further 14 days to send the goods back.

Certain legally defined exceptions may apply to specific products, such as some personalised goods or sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. Any exception will be applied only where legally permitted.

2. Change-of-Mind Returns

If you change your mind, please return the product in a condition that allows us to assess it, preferably with its original packaging, accessories and instructions.

You may handle a product as reasonably necessary to establish its nature, characteristics and functioning, as you would in a shop.

Where permitted by law, we may deduct an amount reflecting any reduction in value caused by handling beyond what is necessary to inspect the product.

Return postage for change-of-mind returns: You are responsible for the direct cost of returning the goods, provided we have properly informed you of this requirement before your purchase.

If we fail to provide the legally required information about return costs, the applicable legal rules may require us to cover those costs.

3. Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, incomplete or different from what you ordered, contact sac@uniloj.com as soon as reasonably possible.

Please include your order number, a description of the problem and photographs or videos where available.

Depending on the circumstances, you may be entitled to a refund, repair, replacement or another remedy under applicable law.

Under the Consumer Rights Act 2015, qualifying faulty goods may be subject to a 30-day short-term right to reject for a refund. Additional rights may apply after that period.

Uniloj will cover reasonable return costs where required by law for faulty, damaged or incorrectly supplied goods. We will provide return instructions and explain the available remedy.

You will not lose your statutory rights simply because a product was supplied or dispatched by a third-party supplier.

4. How to Request a Return

Please follow these steps:

1. Email sac@uniloj.com with your order number and the reason for your request.

2. Wait for our return instructions and the authorised return address.

3. Pack the product securely, including relevant accessories.

4. Send the item using the instructions provided, where a return is required.

5. Keep your proof of postage and tracking information until the matter is resolved.

Please do not send a product to an address on its original parcel or directly to a supplier without confirmation from Uniloj. Our fulfilment and return addresses may differ.

5. Refund Processing

For a statutory cancellation, we will issue your refund within the legally required timeframe.

For returned goods, this is generally within 14 days after we receive the goods back or receive evidence that you have sent them back, whichever occurs first.

Where required by law, we will also refund the standard delivery cost originally paid. If you selected a more expensive delivery option, we may only need to reimburse the cost of the least expensive standard delivery option.

Since Uniloj offers free standard shipping on eligible UK orders, there will generally be no standard delivery charge to reimburse for those orders.

Approved refunds will normally be made to the original payment method unless you expressly agree otherwise. Your payment provider may require additional time to display the funds.

6. Exchanges and Replacements

If you would prefer an exchange or replacement, contact us at sac@uniloj.com.

We will explain the available options based on stock availability, the circumstances of your request and your statutory rights.

An exchange or replacement does not remove any legal rights you may have.

7. Orders Already Dispatched

If you wish to cancel an order after it has been dispatched, contact us as soon as possible.

You may need to receive the parcel and follow the return procedure. Dispatch does not automatically remove your statutory cancellation rights.

8. Missing Deliveries

If your order has not arrived, contact us at sac@uniloj.com with your order number.

We will investigate the delivery status and explain the next steps. Where delivery has failed or the agreed delivery timeframe has not been met, we will resolve the matter in accordance with applicable law.

9. Contact Us

For cancellations, returns, replacements and refunds:

Store: Uniloj
Email: sac@uniloj.com

We aim to handle all enquiries fairly and as promptly as reasonably possible.